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Terms & Conditions for Customers - Section C

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Terms & Conditions for Customers
Section A
Section B
Section C
Section D
Section E
Section F
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SECTION C: SERVICES: GENERAL

28. The following conditions shall apply to all Services provided by the Company to Customers:

28.1. The Company warrants and undertakes to the Customer that:

28.2. The Company’s employees, agents and sub-contractors will have the necessary skill and expertise to provide the Services described in the Services Proposal in accordance with good industry practice.

28.3. The Company will provide independent and unbiased advice and will exercise reasonable skill and care in the provision of the Services

28.4. The Services will be provided in a timely and professional manner.

28.5. Should the Customer become dissatisfied with the performance of any personnel assigned by the Company to perform the Services, the Customer shall notify the Company in writing with details of the unsatisfactory performance, and provided that the Company is satisfied that the Customer’s dissatisfaction is reasonable, the Company shall replace that person as soon as reasonably practicable.

28.6. Where the Company agrees to provide Services, any estimate or indication by the Company as to the number of man days or man hours required by the Company to undertake a specific task shall be construed as being an estimate only.

28.7. The Company shall in no circumstances be liable for a delay or for any other loss, damage or other cost of whatsoever nature (including without limitation Consequential Loss) suffered or incurred by the Customer where such estimate or indication is incorrect.

28.8. The charges agreed for the Services do not include travel, accommodation and subsistence expenses, nor the cost of time spent travelling incurred in the provision of the Services for which the Company shall charge its then current rates.

28.9. The Company will normally carry out the Services during Working Hours but may, on reasonable notice require the Customer to provide access to the Customer’s premises at other times.

28.10. At the Customer’s request the Company may agree to work outside Working Hours however this shall be subject to any reasonable additional charge that may be made by the Company for complying with such request. Such charges shall be agreed in writing prior to any commencement of any out of hours work.

28.11. All personnel required for the Services will be provided by the Company and will be facilitated wherever possible by use of the Customer’s own staff, however the Company reserves the right to sub-contract the whole or any part of the order to any person or company.



 

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