innovit education

Terms & Conditions for Customers - Section D

Article Index
Terms & Conditions for Customers
Section A
Section B
Section C
Section D
Section E
Section F
All Pages

29. Provision of Maintenance

29.1. Where the Company agrees to provide support and/or maintenance services in respect of Products supplied to the Customer, this will generally comprise reasonable assistance in the resolution of queries via a telephone call originated by the Customer during Working Hours for the agreed period (limited to first line support only). Except as provided under clause 29.3, if the query is unable to be resolved during a telephone call the Customer may be required to contact the distributor or Manufacturer of the Software or Hardware directly.

29.2. Where the Company agrees to provide Maintenance in respect of the Software this shall be provided in accordance with the Company’s applicable Maintenance schedule as provided to the Customer by the Company.

29.3. Any additional maintenance which the Company agrees to supply to the Customer in relation to the Software or hardware shall be provided on a time and materials basis at the Company’s then current rates unless otherwise agreed.


Partner Products


What's New

Why choose us?

innovit is the trusted IT provider to businesses, schools and colleges across the UK.

  1. Since 2003 innovit's growth and affiliation with the SSAT has ensured we provide only top-quality advice to our customers.
  2. Close partnerships with tier one vendors such as HP, EqualLogic, ESET, Symantec ensure that we stay ahead of the trend and bring you only the latest technology and advice.
  3. Our remote-working staff base ensures our office overheads are kept at a minimum, and we can pass this saving on to you.
  4. Our customers love us - and we're positive you will too!